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How to Place an Order
Ordering Online at CUSHCITY.COM is Safe and Convenient -- GuaranteedCushcity.com accepts all major credit cards (Visa, Mastercard, American Express and Discover) for online orders. We also accept Visa/Mastercard debit cards. Your credit card information is encrypted and secure.
Cushcity.Com Safe Shopping WarrantyWe guarantee that every purchase you make at Cushcity.com will be 100% secure. However, there are a number of options if you prefer not to include your credit card number with your order on the Cushcity.com web site.
1) You may fax your credit card number to us after you make your purchase(s). On the Invoice form after you place your order, there is a "Comments" box. Indicate in your comments that you are faxing your credit card number, instead of including it with your order. Be sure to include your name, a daytime phone number and the date and total of your order on your fax.Cushcity.coms fax number is (281) 583-9534.
2) You may pay for your entire order via U.S. mail, by money order, to our offices at the following address:
If a DVD, book, or other product arrives in damaged condition (which does happen on rare occasions), we will replace the item at no charge once it is returned to Cushcity.com. Please return any damaged products to the above address, and mark the package "Attn: Returns." Item must be returned within 30 days of purchase.
If, after you receive your product, you change your mind regarding your selection, return the items to Cushcity.com in their original condition and your credit card will be refunded or a refund check will be issued (depending on how you paid for the order) for the total cost of your products. DVDs and CDs must be returned unopened. We do not issue refunds for opened videos, DVDs and CDs. The exception is for defective product for which a customer would like an exchange. In these instances, we provide another of the same item. Shipping charges are not refunded unless the item is damaged or there was a shipping error on the part of Cushcity.com. You can also exchange the product for another, if you desire. However, you will be billed for shipment of the exchanged item. Again, the item must be returned within 30 days of purchase.
Cancelling An Order
An order can be cancelled any time before it is shipped by sending an e-mail to firstname.lastname@example.org and referencing the Order Number, or calling customer service at 1-800-340-5454. After the order has been shipped, products can be returned according to the above return policy. Keep in mind that items which are in-stock usually ship within 48 hours of the time an order is placed, so the order must be cancelled promptly for in-stock items.
Revised: September 15, 2015.